Effective Date: January 22, 2025

GlowUp Apps (“we,” “us,” or “our”) takes the security of your personal information very seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Shopify-integrated apps and services (“Services”).

1. Collection of Your Information

1.1 Information You Provide

• Account Details: When you connect your Shopify store to our Services, we collect your name, email address, and store information (e.g., store name, domain name). This information is essential to establish your account, identify you as a user, and provide our Services.
• Support Requests: Any information you provide through our customer support channels, such as email, chat, or phone calls, will be collected to address your inquiries and improve our support services.

1.2 Information Collected Automatically

• Usage Data: We collect data about your interactions with our Services, including app settings configurations, features used, and usage statistics. This data helps us understand how users interact with our Services, identify areas for improvement, and personalize your experience.
• Device Information: We collect data about the device you use to access our Services, including your browser type, operating system, and device identifiers. This information is used for security purposes, to troubleshoot technical issues, and to analyze overall usage trends.
• Shopify Data: Through Shopify’s API, we may collect relevant store data necessary for app functionality, such as sales data for analytics dashboards or product information for marketing automation. We will only access data essential for our Services to operate as intended.

1.3 Information from Third Parties

We may receive additional information about you from Shopify or other third-party services you have integrated with our Services. This information is collected solely to enhance the functionality of our Services and will only be used with your consent or as permitted by applicable law.

2. Use of Your Information

We use your information for the following purposes:

• To provide and maintain our Services: We use your information to deliver, operate, and maintain our Services, including account creation, service fulfillment, and technical support.
• To enhance your user experience: We use your information to personalize your experience with our Services, such as remembering your preferences and settings.
• To monitor and improve our Services: We use your information to monitor the performance of our Services, identify bugs, analyze usage trends, and improve the overall functionality of our Services.
• To respond to customer inquiries: We use your information to respond to your questions, requests, and feedback through our customer support channels.
• To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We are committed to protecting your information and will not sell your data for any purpose. However, we may share your information with the following entities under the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating and maintaining our Services. These providers may have access to your information to perform specific tasks on our behalf, such as data storage, analytics, or customer support. We contractually require all service providers to maintain the confidentiality and security of your information and to use it only for the purposes we have specified.

3.2 Legal Compliance

We may disclose your information to authorities or legal entities if required by law or to comply with a legal process, such as a subpoena, court order, or government request. We will only disclose your information in such cases if we have a good faith belief that the disclosure is necessary to comply with the law, protect our rights or safety, or protect the safety of others.

3.3 Shopify

We may share your information with Shopify through their API integrations, as necessary for the proper functionality of our Services within your Shopify store. This information sharing is essential for our Services to operate as intended.

4. Third-Party Integrations

Our Services may integrate with various third-party services. When you use such integrations, you may be subject to the privacy policies of those third-party services. We encourage you to review the privacy policies of any third-party services you choose to integrate with our Services to understand how they handle your data.

5. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will then delete or anonymize your information in a secure manner.

6. Data Security

We take appropriate security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Data Encryption: We employ encryption technologies to protect your data both during transmission and at rest.
• Access Controls: We limit access to your information to authorized personnel on a need-to-know basis.
• Regular Security Audits and Monitoring: We conduct regular security audits and monitoring activities to identify and address potential vulnerabilities.
• Physical and Technical Safeguards: We maintain appropriate physical and technical safeguards to protect our systems and facilities from unauthorized access.

7. Your Rights

Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information, including:

• Right of Access: You may have the right to request access to the personal information we hold about you.
• Right of Correction: You may have the right to request the correction of inaccurate or incomplete personal information.
• Right to Deletion: You may have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction: You may have the right to restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services and to collect information about how you use our Services. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: hello@glowupapps.com